How to order a bespoke item
- If you would like an item designed to your exact requirements, then please click on 'contact us' on the menu and email directly to explain the details of the item that you would like designed for you, including any order reference numbers of the designs that have interested you on the website and the colour codes from the colour chart.
- We will send you a confirmation email informing you of an estimated delivery time and any further questions regarding your order requirements. Once you are happy we will go ahead with making your item. Payment is required in advance and can be made by 'Paypal' or 'Credit Card'. Confirmation details will be emailed to you.
- In general, please allow four weeks for delivery from the date the you order was confirmed.
Colour Charts are provided as an indication only. Unfortunately it is difficult to accuratley replicate colours since every computer monitor reflects them differently. Therefore, if you require a specific colour to match a particular item, please contact us to purchase a sample crystal before proceeding with your order. We can send you up to five sample crystals or pearls for a one-off charge of £2.51-uk, worldwide charges are £3.51. This charge is only refundable if you place an order with us for a completed piece of Jewellery within 28 days of your sample order. We will refund a maximum of £2.51 on your order-only one order for samples can be placed at any one time.
Additional shipping charges will be payable if more than 5 sample beads are required. If you proceed to order additional sample beads, we will be unable to refund the cost of postage for any additional sets.
The samples sent will be 4mm sizes, as they are intended to show you the colour, not neccessarily the size used in the product you are considering purchasing. You can order your sample's via the colour chart page. Please just state the colour's you require a sample of in the 'add instructions to seller'. In the unfortunate (and very rare) event that a colour you request is not available, we will contact you to suggest an alternative or arrange a full refund with our sincerest apologies
Standard bracelet sizes for women range from 7 inches to 8 inches. The average size is 7.5 inches. Sizes on our bracelets are approximate - we will aim to match the size you have requested. However, this is dictated somewhat by the design you have selected.-we can't cut a bead in half!
There maybe slight variations in the length you requested, and the length you recieve. we're confident that you'll never notice as 99% of our bracelets fit perfectly first time. However, if the bracelet is the wrong size due to error in design, you may return it for a free remake. If you are ordering the bracelet as a gift, you estimated the size and it doesn't fit the recipient, we are happy to remake it for you subject to a £2.50 fee and the cost of return postage.